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Q Can you supply the sample for test ?
A Sure , we can offer you the sample for approval . You only need to bear the freight charge .
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Q How long is the sample lead time
A Normally it's 7-10 days.
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Q What international certifications do the products have?
A Most products approved CE,CB,RoHS,GS certification ,some have UL, G Mark,KC....
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Q What is your MOQ if I want a private label on products or/with customizable color?
A 1000-3000PCS
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Q Can you help me design gift box according my requirements?
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Q How long is the delivery time?
A 45 days after all packages were confirmed
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Q Which’s the way to deliver goods?
A International express, there would some weight and size limit on the parcel in some countries, need check before delivery.
By Air, your assignment forwarder can arrange this or we can help you find a forwarder for this
By Sea, your assignment forwarder can arrange this or we can help you find a forwarder
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Q Which payment terms you can accept
A T/T, E-Check, L/C, Western Union, Visa, Paypal (only for sample payment).
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Q Waht's your advantage ?
A We are a professional beauty tools supplier . We not only have good products but also the best service team. 24 hours online ready to address your concerns. We have more than 20 years experiencs in hair dressing beauty tools industry.
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Q Can we visit your factory ?
A Yes, it's our pleasure, and we are happy to show our factory to our guests.
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Q Can we print our logo and brand on the products and gift box ?
A Yes ,of course ! We always provide the custom logo and brand . We try our best to meet different requirements of our guests.
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Q Can I use my own forwarder for trandport our products ?
A Of course yes !
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Q Are you a factory or a trading company ?
A Both are us . We have our own factory with more than 20 years experience , and we have been trading company for 10 years.
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Q How do you ship the goods and how long does it take?
A The samples usually by DHL, UPS, FEDEX,TNT. It usually takes 3-6days to arrive. By air,by sea are also acceptable. EXW, DDU, DDP, FOB, CIF, DAP...All terms are available.
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Q How to return if product defective?
A 1) All products are under one year warranty. We will offer online support or replace it if the product you received isdefective.
2) Please send the goods back to us only if you contact us for details return process and make sure everything goes smoothly.
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Q How do you control the quality ?
A Wode have reliable and strict quality control system,100% testing before packaging.Third party inspection are also acceptable.
